How-to guides

Set up your operation one step at a time. Every screenshot is the real OpDesk app.

How to add a staff member

Put guides, rangers, trackers and front-of-house on the roster in under a minute. Once added, they are ready for shifts, leave and certifications.

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Give a teammate a login

Give each person their own sign-in and the right level of access. They get an email invite and set their own password.

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Track staff certifications

Record licences and qualifications once and let OpDesk flag every expiry before it lapses.

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How to add a vehicle

Add the vehicles you run, with registration and capacity, so you can assign them to any booking.

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How to add a room

Set up each room, chalet, tent or campsite with its nightly rate and capacity.

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How to create a booking

Capture the guest, the trip and the price, then assign your guide, driver, vehicle or room, all in one form.

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Take bookings on your own website

Add a booking form to your own website. Guests see open dates and seats left per departure, and every request lands in OpDesk as a pending booking.

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Turn an enquiry into a booking

Enquiries from your ZAtours and Route22 listing arrive in OpDesk. One click turns an enquiry into a booking that is already filled in.

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Invoice a booking and track payment

Turn any booking into a pro forma or tax invoice in a few clicks, then record deposits and payments as they come in.

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Keep a firearm register

Keep every rifle in one register with its serial number, licence, responsible person and safe location. Licence expiry dates feed straight into your compliance reminders.

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Log vehicle maintenance

Log every service and repair with cost and odometer reading. The next service due date becomes a reminder in your compliance centre.

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Never miss a renewal

See every licence, permit, certificate and insurance policy in one place, with counts for what expires in the next 7, 30 and 60 days.

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Send a quote and convert it

Quote a client before they commit. Build it line by line, then turn the accepted quote into a booking or a pro forma invoice in one click.

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Roster shifts and approve leave

Plan who is on duty and when, and keep an approved record of annual, sick and family leave.

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Take deposits online with PayFast

Connect your own PayFast account and guests can pay a deposit or the full amount from their booking link. The money goes straight to you.

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Set up your tours and rates

Add each tour, drive or stay once with its prices, departure times and seats. Bookings price themselves and guests can book online.

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Run your rooms day to day

Assign guests to rooms, see every room night by night and keep housekeeping on track, all in one place.

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Get found on ZAtours and Route22

Every OpDesk plan includes a listing on the ZAtours and Route22 travel directories. Guests find you, enquire or book, and it all lands in OpDesk.

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Never leave without the binoculars

Make a checklist once for each vehicle or room, then print it with tick boxes and a checked-by line, so nothing gets left behind.

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Bill regular clients on autopilot

Set up a schedule once and OpDesk issues and emails the invoice every month or year, then schedules the next one.

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Know what is happening without logging in

Get a morning digest, reminders before every booking and expiry warnings, and let OpDesk remind your guests for you.

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Know what is on every vehicle

List the equipment that lives on each vehicle, its condition and when it was last checked, so nothing goes missing.

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Your rules, in one handbook

Write your rules and procedures once, then download a branded handbook PDF for new and existing staff.

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See what your team really costs

Record each person’s pay once and see gross pay, take-home and true cost to company, with raises kept as history.

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Keep your operators and suppliers in one place

Store each operator and supplier once, with their billing details, then invoice them in one tap.

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Know your profit on every delivery

Set up clients and prices once, then every delivery order shows its real cost and profit, and each client gets a running statement.

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Stop double bookings with Airbnb and Booking.com

Link each room’s calendar both ways with Airbnb and Booking.com, and see every channel’s bookings on one OpDesk calendar.

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Draw your reserve on the map

Draw your boundary, blocks, fences, roads and water points once. Every team member sees the same reserve map, with distances and areas worked out for you.

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Set up your reserve team

Give each team leader their own login and vehicle, then list their volunteers, workers and researchers underneath, no login needed for the crew.

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Log every sighting from the field

Log sightings, tracks, signs and outings as they happen. OpDesk turns your team's field log into a written monthly report, ready to copy or print.

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